SUMMARY OF QUALIFICATIONS
I have over 13 years of experience in a technical/customer service call center setting; averaged 50+ calls per day and exceeded company efficiency standards
Earned an Associate of Arts in Computer Network Technology
I like to believe I have excellent communication skills and understanding of how to work effectively with unsatisfied customers; followed all organizational policies, procedures and rules and I'm
knowledgeable with all Microsoft Office applications.
Technical Skills:
MS Office (Word, Excel, Access, Outlook, and PowerPoint), 10
MS Operating Systems (Windows XP, Vista, 7, NT, 2000, and 9x)
Log me in Rescue) Remedy, Clarify, Siebel, Bomgar
Email/BES/ BIS/MS Exchange set ups and password resets.
Hatteras, NetTest, NetAnalyst, Spirent
Adtran, NetvantaCiena 4200, 6500, Transmode, CTC, Infinera , Fujitsu, Alcatel-Lucent
Ethernet Circuits
Have USPS Security Clearance
Basic understanding of Cisco IOS, Juniper
"A closed mind, will never fully expirence
what all life has to offer."
-Me
