As a Technical Support Representative
I handled in-bound calls from our customers.
Troubleshoot all Dish Network products.
Sold warranties on Dish Network products and services.
Up sold Dish Network products and services, upgrading programming
packages and equipment.
Answered billing questions and solve billing disputes
Scheduled service calls for our technicians to repair or install satellite equipment.
As a Customer Service Representative/Universal Agent
I responded to all incoming emails from both customers and potential customers.
Answered billing, programming, products, services
and promotion inquiries via email.
Filed complaints and escalate issues to the appropriate departments regarding
Equipment defects, bad installs to charges of poor conduct on the job.
Made account adjustments by issuing credits, waving fees, processing
refunds when situations call for them.
