As a Customer Service Associate
I handled In-bound calls from club members regarding billing, and cancellation of their memberships.
Through research of customers accounts were often able to solve billing disputes and ease members concerns.
I processed payments and updated members billing information to insure that club dues were paid on time.
Made account adjustments when necessary to insure that billing was accurate and members were satisfied.
Through outbound calling engaged members in collecting on pass due accounts.
I acted as a liaison between our clients (Club Owners) and their members strictly adhering to the contractual agreement set forth by our clients.
Also I followed up with members to insure their billing dispute was resolved.
